Articles

Here are some of the topics that have been occupying our minds or just plain intriguing us lately, and that we thought you might like to hear about. We hope you find them valuable! 

Road with Girl
The Road to a Better Culture Starts with your Leaders

So, you’ve decided that 2018 is the year to get proactive about your workplace culture. Excellent call! However, there is a critical step you’ll need to take first, if you want all your good work to pay off. Culture cannot be developed, grown or improved by leaders that are not ready for it or prop...

Travel
The Joyful Rewards of Study Tours - 3 Reasons to Indulge

One of the most joyful and rewarding of all workplace experiences to undertake, in my opinion, is the humble study tour. I’ve been lucky enough in my career to visit, both here in New Zealand and overseas, many organisations which, are renowned for certain workplace practices and philosophies such a...

Focus
Where Do You Choose To Focus?

A simple but powerful model for reducing stress and building resilience. It was early in my career that a very wise person introduced me to Stephen Covey’s Circle of Influence and Circle of Concern (Thank you Vicki McLachlan!). This simple model has helped me immensely at various times throughout my...

Plea to HQ
A plea to all HQs out there

It’s one of the most frustrating, disheartening and outright maddening conversations to have with a company leader. The discussion where the leader alludes to the fact that he or she is thinking about or has made the decision to leave their respective organisation.  What’s the reason for potentially...

Idea
Building a Continual Learning & Improvement Mindset at Your Place

Imagine this – an organisation where every single team member BELIEVED that things can be better than they are, had the DESIRE to want to BE BETTER, and was WILLING to spend the effort necessary to get there. Imagine what that organisation could achieve. This is the mindset of Continual Learning and...

leadership capability
The Leadership Capability Equation

The core purpose of our business ‘Culture by Design’ is to partner with organisations in building cultural excellence that supports execution of key strategic goals for any organisation. The ‘why’ behind this is to ensure business success by way of increased market share, higher margins, lower cost ...

Trust Yourself
Low self-esteem – is it holding your business back?

I am proud to say that I am a survivor of low self-esteem. I am not “cured”. Certain situations still evoke that “what if they find out I’m a fraud” thinking. I expect this will probably always be the case. But these days I’m able to recognise those thoughts for what they are and have the tools to k...

Search for Holy Grail
Employer Branding - Search for the Holy Grail

Tips on how to identify an employer brand that is authentic to your organisation.  During almost the entirety of my many years tenure in the Human Resources profession, I was consumed with unrelenting curiosity on the concept of Employer Branding.  In past years, this fascination has led me to have ...

Helping Hands
Three Reasons to Resurrect the Internal Customer

Is the internal customer concept dead? This is a question I have found myself pondering lately, having been constantly surprised how few of the organisations we work with are aware of the term. For the sake of our organisations, their customers and the people who inhabit them, I sincerely hope not. ...

Customer Experience
The Customer Experience Revolution

In today’s world of unrelenting market competition more and more organisations are putting the external ‘customer experience’ at the heart of their business strategy. We know that thirty years ago if a person had a bad customer experience that person would potentially tell twenty people. With the cu...

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